Frequently Asked Questions
Everything you need to know about our App.
General
1. What is this App?
This App is a mobile application provided by Patient Plus ERP that allows patients to book appointments, access medical records, and communicate with the clinic.
2. Who operates the App?
The App is operated by Patient Plus ERP and powered by Patient Plus (Sismatix Information Systems).
3. Do I need to create an account?
Yes, you need to register using your mobile number or email to use the App.
Appointments
4. How do I book an appointment?
You can book an appointment directly through the App by selecting your preferred doctor, date, and time.
5. Can I reschedule or cancel my appointment?
Yes, appointments can be modified or canceled through the App depending on the clinic’s policy.
6. Will I receive appointment reminders?
Yes, reminders may be sent via notifications, SMS, or messaging services.
Medical Records
7. Can I view my medical records?
Yes, you can access your medical history, prescriptions, and visit details if enabled by the clinic.
8. Can I upload medical documents?
Yes, you may upload documents such as lab results or reports if the feature is available.
Payments
9. Can I pay through the App?
If enabled by the clinic, you can make payments using available payment methods.
10. Will I receive a payment confirmation?
Yes, you will receive confirmation once the payment is completed.
11. Can I request a refund?
Refunds are subject to the clinic’s policy. Please contact the clinic directly.
Notifications & WhatsApp
12. Will I receive messages on WhatsApp or SMS?
Yes, the clinic may send appointment reminders, confirmations, or updates via SMS or messaging services such as WhatsApp.
13. Can I opt out of notifications?
You may manage notification preferences through your device settings.
Account & Security
14. Is my data secure?
Yes, we use secure systems and access controls to protect your data.
15. What should I do if I forget my password?
You can reset your password using the “Forgot Password” option in the App.
Technical Issues
16. What if the App is not working?
The App may be temporarily unavailable due to maintenance or technical issues. Please try again later.
17. Who should I contact for support?
Please contact Patient Plus ERP using the contact details provided in the App.
Important Notice
18. Does the App provide medical advice?
No, the App does not replace professional medical consultation. Always consult your doctor.